Privacy Policy

Introduction

HEZA Initiative ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

We take your privacy seriously and have implemented measures to ensure that your personal information is handled responsibly and in accordance with applicable data protection laws.

By accessing or using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our services, including:

Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

• Name, email address, phone number, and mailing address
• Payment information when you make a donation
• Information you provide when you contact us or fill out forms on our website
• Information you provide when you register for events or volunteer opportunities

Non-Personal Information

We also collect non-personal information that does not directly identify you, including:

• Browser type and version
• Operating system
• IP address
• Device information
• Usage data about how you interact with our website

How We Use Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services
• To process donations and send receipts
• To communicate with you about our programs, events, and impact
• To respond to your inquiries and provide customer service
• To send you newsletters and other information about our organization
• To comply with legal obligations
• To analyze usage patterns and improve our website
• To protect against fraud and unauthorized transactions

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Your consent
• Performance of a contract with you
• Compliance with a legal obligation
• Our legitimate interests, such as operating and improving our services

Information Sharing

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
• Partners: We may share information with our partners, such as UNICEF Rwanda, University of Rwanda, and other organizations we collaborate with to fulfill our mission.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: We may disclose your information to protect and defend our rights, property, or safety, or those of our users or others.

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality Cookies: Enable us to personalize content and remember your preferences.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

Our security measures include:

• Encryption of sensitive information
• Secure networks and servers
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

We are committed to protecting the privacy of children and comply with applicable laws and regulations regarding children's privacy.

International Transfers

HEZA Initiative is based in Rwanda, and your information may be transferred to, stored, and processed in Rwanda and other countries where our service providers maintain facilities.

If you are located in a region with laws governing data collection and use that may differ from Rwandan law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.

By providing your personal information, you consent to this transfer, storage, and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: You have the right to request copies of your personal information.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Restriction: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Object: You have the right to object to our processing of your personal information, under certain conditions.
• Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your request within a reasonable timeframe.

Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the bottom of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We will make every effort to respond to your inquiry promptly and address your concerns.